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Director of Quality in Hartford, CT at InterCommunity

Date Posted: 3/14/2019

Job Snapshot

Job Description


The Director of Quality and Compliance is responsible for establishing a corporate quality assurance and compliance system and team that promotes customer satisfaction and positively impacts the quality performance of InterCommunity. Champions continuous improvement efforts and deficit-reduction initiatives to establish an effective QI/PI system.

  • Initiates and implements quality improvement and compliance activities as appropriate to raise the performance of InterCommunity’s programs
  • Educates and trains employees as to their impact in Performance Improvement (PI)
  • Develops, implements, manages and integrates PI for all programs and locations of InterCommunity
  • Serves as the primary quality control and compliance resource for problem identification, resolution, quality reporting and continuous improvement
  • Oversees any quality control personnel on a day-to-day basis
  • As a core component of PI, obtains and utilizes customer feedback through surveys, focus groups and other means
  • Designs, implements and documents procedures for process control, process improvement and safety, and provides this information to the leadership team
  • Establishes and implements metrics (process capability, control charts, measurement quality) for monitoring system effectiveness
  • Performs all functions required by The Joint Commission, DPH, CARF, DMHAS, HRSA and others related to credentialing, recognition and licensing
  • Maintains required schedules and documentation for all regulatory agencies
  • Provides guidance to staff on the development of procedures and policies related to all regulatory bodies overseeing InterCommunity, including, The Joint Commission, DPH, CARF, DMHAS and HRSA
  • Leads the Quality Improvement Outcomes meeting as well as any other Committee related to quality improvement
  • Reports to ELT on quality issues, trends and programs
  • Leads preparation for and participates in internal and external quality audits
  • As a member of multi-disciplinary team within a network of community-based behavioral and primary care health services, staff will approach all aspects of the work from a culturally competent, trauma informed, gender responsive and recovery-oriented perspective.
  • Performs other duties as required


* All agency staff are required to attend all mandatory department/agency meetings and trainings*

Job Requirements


  • Initiative
  • Leadership
  • Team-Player
  • Time Management
  • Decision Making
  • Communication Proficiency (Verbal & Written)
  • Technology & Computer Literacy (Microsoft Word, Keyboarding)
  • Organization Skills

Education &/Or Experience:

Bachelor’s or Master’s Degree in related field of health, behavioral health or health management services. Licensure as a medical professional preferred. Experience in QI/PI and/or compliance programs. Experience working with HRSA, CARF, DMHAS, DPH and The Joint Commission requirements. Experience with LEAN or a similar QI program preferred by not required.