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Detox Care Coordinator in Hartford, CT at InterCommunity

Date Posted: 7/3/2018

Job Snapshot

Job Description

The Care Coordinator assists all patients through the system by acting as a patient advocate and navigator.

Works under the administrative supervision of the Assistant Program Director.

Essential Duties and Responsibilities:

  • Meets with all clients to ensure appropriate insurance coverage. Gathers all necessary information for insurance activation.
  • Verifies insurance coverage and benefits.
  • Assist clients in taking all steps necessary for them to have benefits.
  • Ensures all treatment authorizations are in place.
  • Communicates with Beacon Health Options, Department of Social Services and any other provider to ensure treatment authorizations.
  • Facilitates claim appeal process to obtain insurance authorizations.
  • Works collaboratively with the treatment team to ensure best client outcome.
  • May participate as a member of an interdisciplinary treatment team in the assessment, development, implementation and evaluation of client treatment or health/mental health care plans.
  • Collect necessary data to be reported to DMHAS related to client health information and outcomes.
  • Performs related duties as required

Job Requirements

Knowledge of case management principles and procedures; ability to apply quality standards, procedures and protocols; knowledge of social, cultural, economic, medical, psychological and legal issues which influence attitudes and behaviors of patients and families; and ability to apply clinical therapeutic models of client care with emphasis on interdisciplinary team approach; ability to work in a cooperative and collaborative manner with team members as well as external teams and family members; strong interpersonal skills; and oral, written and computer communication skills; ability to listen and provide empathetic assistance to clients and families by meeting their needs and carrying out prescribed treatments; ability to develop therapeutic relationships with clients, and their caregivers; respond to emergencies; seek supervision; assistance when needed to analyze and evaluate proper care and treatment.

Bachelor’s Degree, Medical Assistant training or Peer Support training (as identified by Advocacy Unlimited training) preferred, or a minimum 5 years of experience